How to Send Your CX Soaring in 2016 [On-Demand Webinar]
The calendar may have changed, but CX isn’t budging from its place at the top of the buzzword heap. In fact, renowned customer experience expert Shep Hyken has declared 2016 “The Year of the Customer,”...
View ArticleHow to Deliver the One Emotional Experience Every Customer Wants
In spite of the fact that emotion has been repeatedly revealed as the biggest driver of customer loyalty, it remains the lowest-scoring component of customer experience. Clearly, not enough companies...
View ArticleHow to Fix a Bad Conversation
Conversation is a two-way street, and as we all know, that road can occasionally be rocky, winding or slow going. When it is, the best thing you can do is stop talking, take a step back and listen. In...
View ArticleCirque du Service: 7 Ways to Sprinkle a Little Magic into Your Call Center
Cirque du Soleil performances are like the sprinkles on a cupcake. They touch you in an emotional way and with a kind of whimsical flair. They make you want to eat the icing and skip the cake....
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Callbacks are Coming to Call Center Week 2016
The 17th annual Call Center Week Conference and Expo is in full swing today at the Mirage hotel in Las Vegas, and Mattersight is on site with a show-stopping booth worthy of the venue: SaaS and...
View ArticleHow Successful Brands Are Driving Customer Loyalty Now
“Go back 30 years, and product was the most important thing. Then it was the features and functionality the product provided. Now it’s the experience.” That’s Brian Gillespie, Comcast’s VP of...
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Call Center Week: AI, Chatbots, & a Sense of Community
Last week, the Mattersight team headed to sunny (and HOT) Las Vegas for Call Center Week 2017, the largest CX conference in the world! Over the course of the four day event, the Mirage hotel played...
View ArticleMattersight Issued Trend Identification Patent
Mattersight recently announced one of our newest patents, Trend identification and behavioral analytics systems and methods, which provides a machine learning-based framework for the real time analysis...
View ArticleMattersight Attends Customer Contact Week 2018; Frank Suljic Joins Advisory...
Last week, Mattersight was represented by Frank Suljic, Senior Vice President of Strategic Sales, at Customer Contact Week (CCW) in New Orleans. The tri-annual event offers those within the call center...
View ArticleMattersight Presents Forrester and Accenture – Improve your Budget through...
Last week, Mattersight hosted a webinar featuring Forrester and Accenture that talked about ways that you can enhance customer engagement without sacrificing your budget. The hour-long session was...
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