The calendar may have changed, but CX isn’t budging from its place at the top of the buzzword heap. In fact, renowned customer experience expert Shep Hyken has declared 2016 “The Year of the Customer,” and all signs point to an ever-raising bar against which customers will judge every brand interaction they have — including their conversations with your call center agents.
What can you do this year make sure your customers hang up happy? A great place to start is with our free, on-demand webinar, “Better CX: It IS Rocket Science!”
In this aha-packed presentation, Mattersight CMO Jason Wesbecher shares some eye-opening facts and actionable insights that will get your CX program headed in the right direction, including:
- Why the conventional CX wisdom most companies follow is totally, completely WRONG
- The one surprising change that can drive a 10-15% operating lift for your business
- Why NASA science is the key to creating customer satisfaction and loyalty
- How to have instant chemistry with the 4 personalities phoning into your call center
If you’re ready to launch your CX into a whole new stratosphere in 2016, watch this webinar now!
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